A highly customer-oriented role, the Haven Master is expected to provide exceptional customer service and ensure all processes are carried out smoothly and efficiently to enable the customer to have full enjoyment of all marina facilities.
About Us
We’re based in North Fambridge and specialise in the berthing, lifting and storage of vessels of all types at our 220 berth marina in Essex. The role is varied and will cover all areas of our marina operation from customer service to boat handling and industrial operations.
Fambridge Yacht Haven is a family-owned marina in North Fambridge on the banks of the River Crouch. Our peaceful, village location is a unique place to our staff and customers alike.
Part of the Yacht Havens Group with marinas and locations around the UK and Netherlands, we have been family-owned since we began in 1972 and still run by subsequent generations today. You could say we’ve got saltwater in our veins!
We take pride in our marina, ensuring it provides all the facilities for boat owners and the local market, as well as protecting the area for generations to come. In recent years, we’ve installed environmental washdown, partnered with a local business to ensure we have zero waste to landfill, and we’ve also rented out some space to an Apple TV film! Learn more about Yacht Havens Group and our commitment to protecting our marine environments.
Responsibilities
To be part of our team, you must be passionate, approachable and take pride in your work. You’ll be dealing with customers face-to-face in the boatyard, on the pontoons, in the office and on the phone.
- Provide exceptional customer service to our customers, resident berth holders, visiting boats, on-site tenants and contractors.
- Manage daily marina operations, including berth allocation, selling fuel, handling mooring lines, and carrying out boat moves with your colleagues.
- Conduct routine checks and maintenance to ensure the marina remains safe, secure, clean and tidy at all times.
- Take payments and ensure all services are being charged appropriately.
- Assist in the preparation of events and activities for our berth holders and visitors.
- Work collaboratively with other members of the team to ensure the efficient running of the marina and assist in the boatyard when required.
- Assist in any out-of-hours emergencies.
- Promote the benefits of our marina and be actively involved in the sales process to potential new berth holders, both face to face and over the telephone when required.
- Ensure Health and Safety regulations and marina guidelines are being followed on site.
Skills we're looking for
- Excellent communication and interpersonal skills with a friendly and approachable personality.
- Strong organisational skills with an ability to multitask and prioritise effectively.
- Good attention to detail and accuracy.
- Proficient computer skills and professional telephone manner.
- Flexible and adaptable "can-do" attitude.
- Ability to work independently and as part of a team.
Knowledge of boating would be preferred but not essential.
Desirable skills
- A VHF radio licence.
- RYA Power Boat Level 2.
- A full UK driving licence.
More information and how to apply
This is a permanent position of 40 hours per week 0800 – 1700h week days, including occasional weekends on a rota basis (currently 1 in 7). A degree of flexibility is required, depending on peak busy periods.
- £26k-£30k DOE
- Company pension scheme
- Healthcare insurance
- 31 days leave including bank holidays
- Electric car scheme and discounted bikes through the Cycle To Work scheme
- Training opportunities and career development
Please apply in writing with your CV to Cathy Burrell cathy.burrell@fambridgeyachthaven.com
The closing date is Wednesday 14th May but we will assess applications and may close this role earlier, so don't delay!
Roles within Yacht Havens Group
We are proud that our staff are well-known across the marine industry for being the most helpful and providing the best levels of service.
Roles within Yacht Havens include customer-facing Haven Masters who are responsible for the day-to-day service to berth holders and visiting boats, crew within our boatyard team who operate machinery to safely lift and launch boats, Bosuns who ensure all our equipment and services run smoothly and are professionally maintained, as well as support roles such as administration, accountancy, IT and marketing.
For other roles / vacancies at any of our locations within Yacht Havens Group, please visit our Group Jobs page at yachthavens.com/jobs